This Privacy Policy explains how Relode collects, uses, shares, protects, and retains personal information. It covers two connected things we operate: our marketing website at relode.app, including the free interactive Revenue Leak Audit estimator and the email capture form, and the Relode application, an automated win-back and lapsed-customer reactivation app that Shopify merchants install from the Shopify App Store. Please read it alongside our Terms of Service. If anything here is unclear, email us at support@relode.app and we will explain it in plain language.
1. Introduction and scope
Relode is a new, independent software product. This policy applies to personal information we handle in three settings: (a) when you visit relode.app or use the Revenue Leak Audit or submit the email capture form; (b) when you, as a Shopify merchant or a member of a merchant's staff, install and use the Relode app; and (c) when we process the personal data of your store's customers in order to run win-back email on your behalf.
Relode is an independent application and is not affiliated with, endorsed by, or sponsored by Shopify. References to Shopify describe a platform we integrate with and a service provider we rely on, not a partner that controls this policy.
This policy does not govern how a merchant runs its own store, how Shopify operates its platform, or how any third-party website you reach through a link handles your data. Those are governed by their own policies.
2. Our roles: controller and processor, explained plainly
Data-protection law distinguishes between a "controller" (the party that decides why and how personal data is used) and a "processor" (a party that handles personal data on the controller's instructions). Relode acts in both roles, depending on whose data is involved. Keeping this straight is the single most important idea in this policy, so here it is in plain terms:
- We are the controller for the personal data of our own users and visitors: the merchant's account, contact, and billing details, and the information of people who browse relode.app, use the Revenue Leak Audit, or submit the email capture form. For this data we decide the purposes, and this policy is our own commitment to you.
- We are a processor for the personal data of the merchant's customers, the shoppers of the store: their names, email addresses, order history, and email engagement such as opens and clicks. We process that data only to provide the win-back service, and only on the merchant's instructions. In that relationship the merchant is the controller and is responsible for having a lawful basis and the right notices and consents in place with its own customers.
Where we act as a processor, our handling of that data is also governed by a Data Processing Agreement (DPA) available to merchants (see the section on our processor role below).
3. Who we are and how to contact us
Relode is built and operated by Auto Shift Media LLC, an Ohio limited liability company in the United States. In this policy "Relode", "we", "us", and "our" refer to Auto Shift Media LLC.
- Email: support@relode.app
- Website: https://relode.app
Email is the fastest way to reach us with a privacy question, a data request, or a request for our current list of subprocessors or a copy of our DPA.
4. Categories of information we collect
We group the information we handle into three categories, matching the roles above.
4.1 Website visitors and Revenue Leak Audit inputs (we are controller)
- Audit inputs you type in. The Revenue Leak Audit is a self-serve estimator. When you use it, you provide figures about your store such as monthly orders, average order value, repeat-purchase rate, and similar self-reported inputs. These are used to calculate your estimate.
- Email capture and contact details. If you submit the email capture form or ask to receive your audit results or hear more about Relode, we collect your email address and any name or store detail you choose to provide.
- Basic technical and usage data. Like most websites, our hosting and any lightweight analytics may record limited technical information such as IP address, browser and device type, pages viewed, and referring page, used to keep the site working, secure, and reasonably measured in aggregate. This is not linked to any store's customer data.
4.2 Merchant account, contact, and billing information (we are controller)
- Account and identity. When you install and use the app, we receive your store's Shopify domain and, for the signed-in staff user, their name and email, so we can authenticate you and keep the app connected to your store.
- Contact and support. Any messages you send us and the email address you use to reach support.
- Billing. Paid plans are billed through Shopify's managed Billing API, not by us directly. We receive and store the plan you are on, your subscription and charge status, and the amounts, so we can grant the right features and show your billing state. We do not receive or store full payment card numbers. Card handling stays with Shopify and its payment processors.
4.3 The merchant's customers' personal data (we are processor)
To run win-back on the merchant's behalf, and only with the merchant's authorization through Shopify's Admin API, we process the following categories of the store's customers' personal data:
- Customer identifiers and contact. Shopify customer ID, first and last name, and email address.
- Order history. Orders and their totals, currency, dates, order counts, total and average spend, first and last order dates, and any discount code used. This is how the app learns each customer's repurchase rhythm and attributes recovered revenue to a real order.
- Marketing consent status. Whether the customer accepts marketing, so we only contact those who do.
- Email engagement. Delivery events for the win-back emails, such as opens, clicks, bounces, unsubscribes, and spam complaints.
- Derived values. Data we compute from the above, such as each customer's expected repurchase window, a predicted reactivation value used for ranking, a lifecycle status, and a ledger of win-back attempts and outcomes.
We request only the minimum Shopify access needed for this: reading orders and customers, and writing discount codes to mint single-use win-back codes. We do not request access to your products, inventory, or payment details.
5. Sources of data
- Directly from you. Audit inputs, form submissions, support messages, and choices you make in the app.
- From Shopify, with the merchant's authorization. Store, order, and customer data read through the Admin API: a one-time backfill of roughly the trailing twelve months of orders at install so the model is useful on day one, then a live sync afterward through Shopify webhooks (such as order and customer events), each verified with Shopify's HMAC signature before we process it.
- From our email provider. Delivery and engagement events (opens, clicks, bounces, unsubscribes, complaints) reported back to us for the win-back emails we send.
- Automatically. Limited technical data from your browser and our infrastructure when you use the website or the app, as described above.
6. How and why we use information (purposes)
We use each category of information only for the purposes it was collected for:
- Run the audit and respond to you. Calculate your Revenue Leak Audit estimate, return your results, and, if you asked, follow up about Relode.
- Provide and secure the app. Authenticate your store, keep the app connected, operate the win-back engine, show your dashboard and recovered-revenue history, and protect the service against abuse and fraud.
- Deliver win-back email on the merchant's behalf. Detect lapsed and lapsing customers, rank them by predicted value, personalize and send the multi-touch email sequence, mint single-use discount codes, and attribute recovered revenue when a contacted customer buys again.
- Billing and account management. Grant plan features, track subscription and charge status through Shopify, and manage your account.
- Support and communication. Answer your questions and send service or transactional messages about your account and the app.
- Improve and maintain the service. Understand aggregate usage, debug problems, and keep the website and app reliable.
- Legal and safety. Comply with law, enforce our terms, and protect the rights, safety, and property of Relode, our merchants, and the public.
7. Legal bases under the GDPR and UK GDPR
Where the GDPR (EU) or UK GDPR applies, we rely on the following legal bases for the personal data for which we are the controller:
- Contract. To provide the app and website features you sign up for, manage your account, and handle billing through Shopify.
- Legitimate interests. To secure and improve the service, prevent abuse and fraud, understand aggregate usage, and communicate with you about your account, balanced against your rights.
- Consent. Where required, for example when you submit the email capture form to hear from us, or for any non-essential cookies. You can withdraw consent at any time.
- Legal obligation. To comply with laws that apply to us and to respond to valid legal requests.
For the merchant's customers' personal data, Relode acts as a processor and does not choose the legal basis. The merchant, as controller, is responsible for having a lawful basis (for example the customer's consent or the merchant's own legitimate interest) for the win-back processing we carry out on the merchant's instructions.
8. Shopify Protected Customer Data
Some of the data we access through Shopify's Admin API is treated by Shopify as Protected Customer Data, including customer names, email addresses, and order information. We handle it in line with Shopify's requirements and with data minimization at the center:
- We minimize. We request only the scopes we need (read orders, read customers, write discounts) and process only the fields required to run win-back.
- We use it only for the stated purpose. Protected Customer Data is used to deliver the win-back service to the merchant, not for unrelated purposes.
- We do not sell it. We do not sell Protected Customer Data or any personal data, and we do not use it to build cross-merchant advertising profiles.
- We protect and retain it responsibly. We apply the security measures and retention limits described below, keep data logically separated per store, and honor Shopify's mandatory privacy webhooks.
9. Email and marketing practices
Email is central to what Relode does, so we are specific about it. We distinguish two kinds of email:
- Win-back email to a merchant's customers (on the merchant's behalf). Sent through Resend from the sender configured for the store. We only enroll and email customers whose Shopify marketing consent status permits it, and we do not email customers who have not accepted marketing. Every win-back email includes one-click unsubscribe. If a customer unsubscribes, if an address hard-bounces, or if a message draws a spam complaint, we permanently stop the sequence and suppress that address, independent of any other setting, and we honor that choice going forward. We also enforce per-store send caps and quiet hours so the app cannot over-contact your customers.
- Transactional and marketing email to merchants and website visitors (from us). Transactional messages about your account, billing, and the app are part of the service. Marketing messages about Relode are sent only where you have opted in or where otherwise permitted by law, and every marketing email lets you unsubscribe. Unsubscribing from marketing does not stop essential service messages.
10. Cookies and similar technologies
On relode.app we use a small number of cookies and similar technologies. Strictly necessary ones keep the site and forms working and secure. Any analytics we use is lightweight and aimed at understanding aggregate traffic, not at profiling individuals, and it is not tied to any store's customer data. Where required by law, we ask for consent before setting non-essential cookies, and you can control cookies through your browser settings. The embedded Relode app inside Shopify admin uses only the cookies and tokens needed to keep your session secure.
11. How we share data, and our subprocessors
We do not sell your data or your customers' data, and we do not share it for cross-context behavioral advertising. We share personal information only with the service providers (subprocessors) that make Relode work, each bound to handle data only on our instructions and only to the extent needed to provide their service, and we may disclose data where required by law or valid legal process, or to protect the rights, safety, and property of Relode, our merchants, or the public. A business transfer (such as a merger or acquisition) could also involve transferring data, subject to this policy.
| Subprocessor | Purpose | Where |
|---|---|---|
| Shopify | The platform Relode runs on and reads store, order, and customer data from, and which processes subscription and one-time billing through its managed Billing API | United States and global (Shopify infrastructure) |
| Resend | Delivery of transactional and win-back email, and reporting of delivery events (opens, clicks, bounces, unsubscribes, complaints) | United States |
| Vercel | Hosting of the relode.app marketing website | United States and global (edge network) |
| Cloud application host and managed PostgreSQL database provider | Runs the Relode application and stores its data, encrypted at rest, logically separated per store | United States |
| Sentry | Error and performance monitoring to keep the service reliable | United States |
For our current list of subprocessors, email support@relode.app. We will make reasonable efforts to notify merchants of material changes to this list where our processor commitments require it.
12. International data transfers
Relode is operated from the United States, and the personal information we process may be stored and processed in the United States and in the locations of the subprocessors listed above. If you or your customers are located in the European Economic Area, the United Kingdom, or another region, your data may be transferred to and processed in a country whose data-protection laws differ from your own. Where such transfers are subject to the GDPR or UK GDPR, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses and the UK Addendum, and take reasonable steps to protect the data in transit and at rest.
13. Data retention and deletion
We keep personal information only as long as needed for the purposes described here, then delete or de-identify it.
- While the app is installed, we retain the store's orders, customers, derived model data, and the win-back ledger so the app keeps working and your recovered-revenue history stays intact.
- On app uninstall, Shopify sends an app/uninstalled event. We immediately stop all processing and background jobs for the store and stop sending any further email. We retain the store's data briefly so a reinstall can resume where you left off, and in all cases uninstalled store data is deleted within 30 days.
- Shopify mandatory privacy webhooks. We implement all three, each HMAC-verified: customers/data_request (we compile the data Relode holds about a specific customer and provide it to the merchant, within 30 days), customers/redact (we delete or redact that customer's personal data, cascading to their win-back records, within 30 days), and shop/redact (sent by Shopify about 48 hours after uninstall, on which we erase all data for that store).
- Account closure and on-request deletion. You do not need to wait for uninstall. Email support@relode.app and we will delete your store's data on request. When your account is closed, we delete or de-identify your data within a reasonable period.
- Website and audit data. Email capture and audit-related contact data is kept until you ask us to delete it or it is no longer needed for follow-up, whichever comes first.
- Legal exceptions. We may retain limited data where we are legally required to, or to resolve disputes and enforce our agreements, and we delete it when that need ends.
14. Security measures
We take reasonable, industry-standard measures to protect personal information and to limit what we collect in the first place. These include encryption of data in transit using TLS, storage of your Shopify access token encrypted at rest, HMAC verification of every incoming Shopify webhook, least-privilege access to production systems limited to personnel who need it, logical separation of each store's data, and a design that keeps full payment card numbers out of our systems entirely (billing stays with Shopify). Relode is a new, independent product: we describe our security honestly and we do not claim SOC 2, ISO 27001, HIPAA, or PCI certification. No method of storage or transmission is perfectly secure, but we work to protect your data and will act promptly if a problem arises.
15. Your privacy rights
Depending on where you live, you may have rights over your personal information. We honor verifiable requests as required by applicable law and do not discriminate against you for exercising them.
15.1 GDPR and UK GDPR (EEA and UK)
You may have the right to access your personal data, to correct it, to delete it, to receive it in a portable format, to restrict or object to certain processing, and to withdraw consent where we rely on it. You also have the right to lodge a complaint with a supervisory authority (see the contact section below).
15.2 CCPA and CPRA (California)
California residents may have the right to know what personal information we collect and how we use and share it, to access and delete it, to correct inaccuracies, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CPRA, and we do not use or disclose sensitive personal information for purposes that would require an opt-out. We do not discriminate against you for exercising your rights.
15.3 How to exercise your rights
- Store customers (shoppers) should direct requests to the store they bought from. Shopify's data-request and redaction flows route those requests to us automatically, and we honor them.
- Merchants and website visitors can exercise rights, or ask about their data, by emailing support@relode.app. We may need to verify your identity before acting, and we will respond within the timeframes required by law.
16. Our role as a processor, and the DPA available to merchants
When we process the merchant's customers' personal data, we act as the merchant's processor and handle that data only to provide the win-back service on the merchant's documented instructions. We make available a Data Processing Agreement (DPA) that sets out these commitments, including confidentiality, security, use of subprocessors, assistance with data-subject requests, international-transfer safeguards, and deletion or return of data at the end of the service. Merchants can request the DPA by emailing support@relode.app.
17. Children's data
Relode is a business tool for Shopify merchants and is not directed to children. We do not knowingly collect personal data from anyone under the age of 16. The customer data we process is provided by merchants from their own store records. If you believe a child has provided us personal data directly, contact us and we will delete it.
18. Automated processing
Relode uses automated logic to learn repurchase rhythm, detect lapsing customers, and rank them by predicted reactivation value so the most valuable customers are contacted. This ranking decides the order and timing of marketing emails only. It does not produce a decision that has a legal effect or a similarly significant effect on any individual: it does not determine credit, employment, pricing to the shopper, access to essential services, or any comparable outcome. A merchant remains in control of its store and its customer relationships.
19. Third-party links
Our website and communications may link to third-party sites and services, including Shopify. We are not responsible for the privacy practices of those third parties. When you follow a link, review the privacy policy of the site you visit.
20. Changes to this policy
We may update this policy as Relode evolves or as legal requirements change. When we make a material change, we will update the "Last updated" date at the top and, where appropriate, notify merchants in the app or by email. Continued use of the website or the app after an update means you accept the revised policy.
21. How to contact us, and supervisory authorities
Relode is operated by Auto Shift Media LLC, an Ohio limited liability company in the United States. For any privacy question, data request, a copy of our DPA, or our current list of subprocessors, contact us:
- Email: support@relode.app
- Website: https://relode.app
If you are in the EEA or the UK and believe we have not resolved your concern, you have the right to lodge a complaint with your local data-protection supervisory authority. We ask that you contact us first so we can try to put things right. This policy is governed by the laws of the State of Ohio, USA, without prejudice to any mandatory data-protection rights you have under the laws of your own country.
22. Revenue Leak Audit data note
The Revenue Leak Audit on relode.app is a directional estimate generated from the inputs you provide plus published Shopify retention benchmarks. It is not financial advice, and it is not a report generated from a connected store: unless and until you install the app, we do not read your real Shopify data to produce it. Any email address you submit on relode.app is used to contact you about Relode. You can ask us to delete your audit inputs and contact details at any time by emailing support@relode.app.